Cisco Cisco WebEx Meetings Server 1.5 User Guide
As an administrator, how do I configure the system to display the download option for Cisco WebEx Meetings for iPhone and
iPad?
iPad?
Q.
You need to select the appropriate Downloads option.
A.
1
Sign in to the Cisco WebEx Meetings Server Administration
site.
site.
2
Select Settings > Mobile.
3
Check the iOS WebEx application check box.
4
Select Save.
Personal Conferencing
When I attempt to add or delete a Personal Conference account or regenerate Personal Conference access codes, I receive the
error, "We've hit a glitch processing your request. Try again a little later." What should I do?
error, "We've hit a glitch processing your request. Try again a little later." What should I do?
Q.
There may be a network issue or the back-end connection failed. Wait a few minutes and try to add or delete an account or regenerate
access codes again. If you see the same error, contact your administrator for assistance.
access codes again. If you see the same error, contact your administrator for assistance.
A.
I'm trying to delete a Personal Conference account but I receive an error message. What should I do?
Q.
If you are hosting a Personal Conference meeting and the meeting is in progress, wait until the meeting has ended and try again.
If you do not have a Personal Conference meeting in progress, and the system does not delete an account, there may be a network
issue. Contact your administrator for assistance.
If you do not have a Personal Conference meeting in progress, and the system does not delete an account, there may be a network
issue. Contact your administrator for assistance.
A.
I'm trying to regenerate access codes for a Personal Conference account but I receive an error message. What should I do?
Q.
If you are hosting a Personal Conference meeting and the meeting is in progress, wait until the meeting has ended and try again.
If you do not have a Personal Conference meeting in progress, and the system does not regenerate the access codes for an account,
there may be a network issue. Contact your administrator for assistance.
If you do not have a Personal Conference meeting in progress, and the system does not regenerate the access codes for an account,
there may be a network issue. Contact your administrator for assistance.
A.
When I dial in to a Personal Conference meeting and enter the Meeting number, I'm not connected to the meeting.
Q.
Although the phone prompts you to enter a Participant Access code or a Meeting number, you should enter only the Participant
Access code to access a Personal Conference meeting. The Meeting number is used for WebEx Audio calls. Hang up your phone
and try to dial in to the Personal Conference meeting again, but enter the Participant Access code.
Access code to access a Personal Conference meeting. The Meeting number is used for WebEx Audio calls. Hang up your phone
and try to dial in to the Personal Conference meeting again, but enter the Participant Access code.
A.
When I dial in to a Personal Conference meeting or connect to the online portion of the Personal Conference meeting because I'm
using a computer with a headset, I receive an error message indicating that the host access code and host PIN combination is
incorrect.
using a computer with a headset, I receive an error message indicating that the host access code and host PIN combination is
incorrect.
Q.
Check your host PIN and host access code, and verify that you can sign in to your WebEx site.
A.
• Go to your My Account page and select Personal Conferencing in the My Audio Connection Options section. Verify
that you are using the correct host PIN and host access code generated for the Personal Conference account you used when
you scheduled the meeting. If you regenerated access codes for an account after you scheduled the meeting, the old host
access code will not work.
you scheduled the meeting. If you regenerated access codes for an account after you scheduled the meeting, the old host
access code will not work.
9