Cisco Cisco Computer Telephony Integration Option 9.0
iii
Integrating Cisco CTI OS Into a Citrix MetaFrame Presentation Server/Microsoft Terminal Services Environment
Release 8.0(1)
C O N T E N T S
About this Guide
v
Purpose
v
Important Note About Cisco Unified CCE Solution Deployment
v
Audience
v
Organization
vi
Related Documentation
3-vi
Conventions
vii
Obtaining Documentation and Submitting a Service Request
3-vii
Documentation Feedback
3-vii
C H A P T E R
1
Integrating Cisco CTI OS into a Citrix MetaFrame Presentation Server Environment
1-1
Introduction
1-1
Limitations
1-1
Supported Desktop Systems
1-1
Supported Platforms
1-2
Supported Citrix ICA Clients
1-2
Supported MTS Clients
1-2
Installing and Configuring CTI OS under the Citrix MetaFrame Presentation Server or Microsoft Terminal Services
1-3
Install Cisco CTI OS
1-3
Configuring the Call Center Agent Windows Users
1-4
Configuring the System Registry After Installation
1-4
Configuring Tracing
1-4
Publishing CTI OS Clients in Citrix MetaFrame Presentation Server (Release 4.0 or 4.5)
1-5
Configuring a Citrix ICA Connection
1-11
Using the Citrix Program Neighborhood Client
1-11
Using the Citrix Program Neighborhood Agent
1-16
Using the Citrix Web Client
1-17
Configuring Microsoft Remote Desktop Connection
1-17
A P P E N D I X
A
Registry Settings
A-1