Cisco Cisco Computer Telephony Integration Option 9.0

CTI OS Release 8.0(1) supports the running of CTI OS Desktop applications within a Citrix MetaFrame 
Presentation Server (Release 4.0 or 4.5) or a Microsoft Terminal Services (MTS) environment. The 
Citrix MetaFrame Presentation Server permits hosting of several concurrent client applications 
simultaneously. This hosted environment reduces the deployment and software maintenance burden on 
CTI OS administrators and corporate information technology (IT) teams.

This document is intended to guide a Citrix or MTS administrator through the installation and 
configuration of Cisco CTI OS Release 8.0(1) in a Citrix MetaFrame Presentation Server (Release 4.0 
or 4.5) or Microsoft Terminal Services environment. 

The following limitations apply to Cisco CTI OS integrations with the Citrix MetaFrame Presentation 
Server:

Versions of Citrix MetaFrame Presentation Server prior to Version 4.0 are not supported. Earlier 
versions have limitations for publishing Microsoft .NET based applications.

CTI OS Java CIL client applications are only supported on Citrix MetaFrame Presentation Server 
(Release 4.0 or 4.5) for the Windows platform. There is no planned support for Citrix MetaFrame 
Presentation Server (Release 4.0 or 4.5) on UNIX.

CTI OS Client Desktop sounds such as dial tones and DTMF tones are not audible.

The following limitations apply to Cisco CTI OS integrations with the Microsoft Terminal Services: 

Versions of Microsoft Terminal Services prior to MTS Windows 2000 Server are not supported. 

CTI OS Client Desktop sounds such as dial tones and DTMF tones are not audible.

CTI OS Clients hosted by a Citrix Independent Computing Architecture (ICA) Client are supported only 
on GEN-10-002-Class and GEN-10-003-Class hardware, as specified in the Hardware & System 
Software Specification (Bill of Materials) for Cisco Unified ICM/Contact Center Enterprise & Hosted, 
Release 8.0(1) which is accessible from