Cisco Cisco Agent Desktop 10.0 User Guide
Cisco Agent Desktop User Guide
12
June 2007
Cisco IP Communicator
Agent Desktop supports the use of the Cisco IP Communicator soft phone. This
application is not provided with Agent Desktop and must be purchased and installed
separately.
application is not provided with Agent Desktop and must be purchased and installed
separately.
You must start IP Communicator manually (it does not start automatically when you
start Agent Desktop). To conserve system resources, keep IP Communicator
minimized as much as possible and use the Agent Desktop interface for call control.
start Agent Desktop). To conserve system resources, keep IP Communicator
minimized as much as possible and use the Agent Desktop interface for call control.
To ensure that IP Communicator does not maximize when a call is received (the
default setting) you must change your preferences as outlined in the following
procedure.
default setting) you must change your preferences as outlined in the following
procedure.
To make sure IP Communicator remains minimized when a call is received:
1. Start IP Communicator.
2. Right-click anywhere on the interface to display a popup menu, and then
choose Preferences.
The Preferences dialog box appears.
3. On the User tab, select the Hide on minimize and clear the Bring to front on
active call and Hide incoming call notification check boxes.
4. Click OK.
Figure 1.
IP Communicator Preferences (detail).
Make sure these
preferences are set as
illustrated here.
preferences are set as
illustrated here.