Cisco Cisco Agent Desktop 10.0 User Guide
Agent Desktop Interface
June 2007
21
Interface Shortcut Keys
Shortcut keys are available to navigate the Agent Desktop interface. The shortcut keys
are:
are:
Dashboard Pane
The dashboard pane provides overall control for Agent Desktop. It consists of three
parts:
parts:
■
Dashboard toolbar
■
Team message
■
Contact appearance
Table 2.
Accessibility shortcut keys
Shortcut Keys
Description
Ctrl-S
Selects the call appearance.
Ctrl-E
Selects the first entry in the Enterprise Data pane. Press Enter to
open the Edit Enterprise Data dialog box for the selected entry.
open the Edit Enterprise Data dialog box for the selected entry.
Alt-P
In the Dial Pad window, selects the first entry in the Employee
Phone Book.
Phone Book.
Alt-Ctrl-E
In the Agent Real Time Displays window, selects the Real Time
Displays drop-down list.
Displays drop-down list.
Alt-Y
In the Agent Real Time Displays window, with the Agent Call Log
displayed, selects the Dates drop-down list.
displayed, selects the Dates drop-down list.
Alt-Ctrl-S
In the Agent Real Time Displays window, selects the first cell in the
grid control.
grid control.
Ctrl-Shift-B
In the integrated browser, places your cursor in the displayed web
page in the first tab position (if the page has fields you can
navigate using the tab key).
page in the first tab position (if the page has fields you can
navigate using the tab key).
Ctrl-Shift-T
In the integrated browser, cycles through all browser tabs.