Cisco Cisco Agent Desktop 10.0 User Guide
Using the Integrated Browser
June 2007
59
Using the Integrated Browser
The integrated browser feature is available in the Premium version of Agent Desktop.
It allows you to view intranet and internet web pages from within Agent Desktop. The
browser window can display up to 6 tabs, each containing a different web page. The
first tab is always reserved for any web pages your supervisor pushes to you.
It allows you to view intranet and internet web pages from within Agent Desktop. The
browser window can display up to 6 tabs, each containing a different web page. The
first tab is always reserved for any web pages your supervisor pushes to you.
NOTE: You must have Internet Explorer 6 or 7 installed on your PC for
the integrated browser to function.
the integrated browser to function.
NOTE: Internet Explorer 7’s tabbed browsing feature does not
function in the CAD integrated browser.
function in the CAD integrated browser.
You can click Show/Hide Integrated Browser on the dashboard toolbar to show or hide
this section of the Agent Desktop window.
this section of the Agent Desktop window.
The system administrator can configure specific web pages to display in each browser
tab. If the administrator does not do this, the tab is blank.
tab. If the administrator does not do this, the tab is blank.
If set up by your system administrator as part of a work flow, Agent Desktop can use
call enterprise data to interact with a web application, such as a customer database,
and display customer information in the integrated browser.
call enterprise data to interact with a web application, such as a customer database,
and display customer information in the integrated browser.
Browser Toolbar
The browser toolbar is the basic Internet Explorer toolbar. It allows you to navigate
among web pages you view, refresh a current page, and return to your home page.
among web pages you view, refresh a current page, and return to your home page.
Table 13.
Browser toolbar buttons
Button
Name
Shortcut Key Description
Back
Alt–left arrow Returns you to the last page you viewed.
Forward
Alt–right
arrow
arrow
Takes you to the page you viewed before you
clicked the Back button.
clicked the Back button.
Stop
Esc
Stops the browser from displaying a web page
(for example, if the download is taking too long).
(for example, if the download is taking too long).
Refresh
F5
Refreshes the web page displayed to ensure
you see the latest content.
you see the latest content.
Home
Alt–Home
Returns you to your predefined home page.