Cisco Cisco NAC Appliance 4.9.1 Information Guide

Page of 4
Password Recovery Procedure for the Cisco NAC
Appliance (Cisco Clean Access)
Document ID: 71159
Contents
Introduction
 Prerequisites
      Requirements
      Conventions
 Step−by−Step Procedures
      NAC Appliance Version 3.5.x and Earlier
      NAC Appliance Version 3.6.x and Later
 CAM WEB GUI Password Recovery
      Create a New User
      Delete the Admin Account
 Related Information
Introduction
This document describes how to recover a password on a Cisco Clean Access Manager (CAM) and Cisco
Clean Access Server (CAS).
Prerequisites
Requirements
There are no specific requirements for this document.
Conventions
Refer to Cisco Technical Tips Conventions for more information on document conventions.
Step−by−Step Procedures
The Cisco Network Admission Control (NAC) Appliance contains these built−in administrative user account
passwords:
Clean Access Manager installation machine root user
• 
Clean Access Server installation machine root user
• 
Clean Access Server web console admin user
• 
Clean Access Manager web console admin user
• 
The first three passwords are initially set at installation time (the default password is cisco123). In order to
change these passwords at a later time, access the Clean Access Manager or Clean Access Server machine by
SSH and log in as the user whose password you want to change. Use the Linux passwd command in order to
change the user password. In order to recover the root password for the Clean Access Manager/Clean Access
Server, you can use the Linux procedure to boot to single user mode and change the root password.