Cisco Cisco Unified MeetingPlace Express 2.0 Release Note

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User Guide for Cisco Unified MeetingPlace Express Release 1.2
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Chapter 15      Troubleshooting and Getting Help
    How to Troubleshoot Problems Using the Cisco Unified MeetingPlace Express Service on Your
For Cisco Unified IP Phone 7940 series and Cisco Unified IP Phone 7960 
series, to respond to telephone 
, first press the Services button to exit 
all services. Then push the desired numbers on the telephone keypad.
For Cisco Unified IP Phone 7970 series and Cisco IP Communicator, click 
the telephone icon at the top left of the screen, then push the desired numbers 
on the telephone keypad.
How to Troubleshoot Problems Using the 
Cisco Unified MeetingPlace Express Service on 
Your Cisco Unified IP Phone
Problem
Logging into the Cisco Unified IP Phone does not work, or I get an error 
(“user not recognized” or “profile does not exist.”)
Solution
Go to the Cisco Unified MeetingPlace Express web URL for your 
organization and log in using your 
. This initializes your 
 in the Cisco Unified MeetingPlace Express system so that you can use the 
telephone and 
. Then you can try to log in to the Cisco Unified IP Phone.
Problem
Your session times out when you are using the 
 and you want to 
continue working in Cisco Unified MeetingPlace Express.
Solution
Press the Services button on your Cisco Unified IP Phone twice. 
Depending on the model of your phone, this button may be a world icon or may 
be labeled Services. See the 
.
Problem
I have joined the meeting by telephone, but I cannot access in-session 
features such as the list of current participants or the mute feature.
Solution
You can access in-session features only if you have joined the meeting 
as a 
 via your Cisco Unified IP Phone. If you joined the meeting by 
dialing in and you entered as a guest (you did not enter you
and 
), the 
 has no way to associate the call with you. Therefore, 
th
 does not reflect that you have joined.