Cisco Cisco Web Security Appliance S670 Troubleshooting Guide

This document describes when a virtual Email Security Appliance (vESA) does not download and
apply updates for the Cisco antispam engine (CASE) or Sophos and/or McAfee antivirus, even
though the virtual appliance is licensed correctly.

Cisco recommends that you have knowledge of these topics:

Email Security Appliance (ESA)

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vESA, virtual Web Security appliance (vWSA), virtual Security Management Appliance
(vSMA)

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AysncOS

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The information in this document is based on these software and hardware versions:

vESA, that runs AsyncOS 8.0.0 and later

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vWSA, that runs AsyncOS 7.7.5 and later

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vSMA, that runs AsyncOS 9.0.0 and later

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The information in this document was created from the devices in a specific lab environment. All of
the devices used in this document started with a cleared (default) configuration. If your network is
live, make sure that you understand the potential impact of any command.

When you update antispam or antivirus, the processes are not able to reach out and update the