Cisco Cisco 2700 Series Wireless Location Appliance Information Guide
Wireless Location Appliance FAQ
Document ID: 72319
Contents
Introduction
Why have a Wireless Location Appliance in a Cisco WLAN infrastructure?
Which version of the WCS is compatible with the location servers? Is there a compatibility matrix between
the location servers and the WCS?
What are the default username and password on the Cisco Location Appliance? What is the default port
number used by the Location Appliance to communicate with the Cisco WCS?
How does the Cisco Location Appliance calculate location information?
What is the location accuracy of the Wireless Location Appliance?
What are the tools that are available to deploy and manage the Cisco Wireless Location Appliance?
What are the basic parameters that need to be configured on the Wireless Location Appliance (WLA) before it
can be configured and managed by the WCS?
I am not able to add the location server to my Cisco WCS. What can be the issue?
I see a lot of Out−of−Sync alert messages on my WCS. Why does the WCS throw these messages?
Is there a password recovery procedure for the Wireless Location Appliance?
What is the procedure to upgrade the software on the location server?
Is there a procedure to upgrade the location server from the location server console?
How do I uninstall a software image from the Cisco Wireless Location Server?
How can I stop the Location Appliance?
How can I start the Location Appliance?
How can I reset the location server to factory defaults with the WCS?
I want to check if my wireless location server works as expected. How do I do that?
No Location is shown for clients or Tags. What should I do?
Location for Tags are not current. What should I do?
Does the location server support port redundancy? Can I configure the two Ethernet ports on the location
server and achieve port redundancy?
How do I access the logs in the Cisco Wireless Location Appliance?
How do I backup and restore the database in my Cisco Wireless Location Appliance?
I have Version 4 on my WLCs and WCS. I want to upgrade my Location Appliance. When I upgrade, it
tells me that the server is still on. Server is still running, stop the server and try again... When I
attempt to stop the service, it appears that the service is stopped. I try to start the service, but I cannot
start the service.
I have recently made some changes to my WLCs and now the Location Appliance is not sending any
client data. The logs on the Location Appliance show a lot of THROW errors. I have tried to refresh the
configurations from the WLCs in WCS, and synchronize with the location server. However, still no
client data is received from the location server.
Where can I find tips to troubleshoot the Wireless Location Appliance?
Related Information
Which version of the WCS is compatible with the location servers? Is there a compatibility matrix between
the location servers and the WCS?
What are the default username and password on the Cisco Location Appliance? What is the default port
number used by the Location Appliance to communicate with the Cisco WCS?
How does the Cisco Location Appliance calculate location information?
What is the location accuracy of the Wireless Location Appliance?
What are the tools that are available to deploy and manage the Cisco Wireless Location Appliance?
What are the basic parameters that need to be configured on the Wireless Location Appliance (WLA) before it
can be configured and managed by the WCS?
I am not able to add the location server to my Cisco WCS. What can be the issue?
I see a lot of Out−of−Sync alert messages on my WCS. Why does the WCS throw these messages?
Is there a password recovery procedure for the Wireless Location Appliance?
What is the procedure to upgrade the software on the location server?
Is there a procedure to upgrade the location server from the location server console?
How do I uninstall a software image from the Cisco Wireless Location Server?
How can I stop the Location Appliance?
How can I start the Location Appliance?
How can I reset the location server to factory defaults with the WCS?
I want to check if my wireless location server works as expected. How do I do that?
No Location is shown for clients or Tags. What should I do?
Location for Tags are not current. What should I do?
Does the location server support port redundancy? Can I configure the two Ethernet ports on the location
server and achieve port redundancy?
How do I access the logs in the Cisco Wireless Location Appliance?
How do I backup and restore the database in my Cisco Wireless Location Appliance?
I have Version 4 on my WLCs and WCS. I want to upgrade my Location Appliance. When I upgrade, it
tells me that the server is still on. Server is still running, stop the server and try again... When I
attempt to stop the service, it appears that the service is stopped. I try to start the service, but I cannot
start the service.
I have recently made some changes to my WLCs and now the Location Appliance is not sending any
client data. The logs on the Location Appliance show a lot of THROW errors. I have tried to refresh the
configurations from the WLCs in WCS, and synchronize with the location server. However, still no
client data is received from the location server.
Where can I find tips to troubleshoot the Wireless Location Appliance?
Related Information
Introduction
This document discusses some of the most frequently asked questions (FAQs) on the Cisco Wireless Location
Appliance (WLA).
Appliance (WLA).
Refer to Cisco Technical Tips Conventions for more information on document conventions.