Cisco Cisco Expressway Maintenance Manual
Managing alarms
Alarms occur when an event or configuration change has taken place on the Expressway that requires some
manual administrator intervention, such as a restart. Alarms may also be raised for hardware and
environmental issues such as faulty disks and fans or high temperatures.
manual administrator intervention, such as a restart. Alarms may also be raised for hardware and
environmental issues such as faulty disks and fans or high temperatures.
The
Alarms
page (
Status > Alarms
) provides a list of all the alarms currently in place on your system (and,
where applicable, their proposed resolution). When there are unacknowledged alarms in place on the
Expressway, an alarm icon appears at the top right of all pages. You can also access the
Expressway, an alarm icon appears at the top right of all pages. You can also access the
Alarms
page by
clicking on the alarm icon.
Each alarm is identified by a 5-digit Alarm ID, shown in the rightmost column in the alarms list. The alarms
are grouped into categories as follows:
are grouped into categories as follows:
Alarm ID prefix
Category
10nnn
Hardware issues
15nnn
Software issues
20nnn
Cluster-related issues
25nnn
Network and network services settings
30nnn
Licensing / resources / option keys
35nnn
External applications and services (such as policy services or LDAP/AD configuration)
40nnn
Security issues (such as certificates, passwords or insecure configuration)
45nnn
General Expressway configuration issues
55nnn
B2BUA issues
6nnnn
Fusion issues
All alarms raised on the Expressway are also raised as Cisco TMS tickets. All the attributes of an alarm (its
ID, severity and so on) are included in the information sent to Cisco TMS.
ID, severity and so on) are included in the information sent to Cisco TMS.
Alarms are dealt with by clicking each Action hyperlink and making the necessary configuration changes to
resolve the problem.
resolve the problem.
Acknowledging an alarm (by selecting an alarm and clicking on the Acknowledge button) removes the alarm
icon from the web UI, but the alarm will still be listed on the
icon from the web UI, but the alarm will still be listed on the
Alarms
page with a status of Acknowledged. If a
new alarm occurs, the alarm icon will reappear.
n
You cannot delete alarms from the
Alarms
page. Alarms are removed by the Expressway only after the
required action or configuration change has been made.
n
After a restart of the Expressway, any Acknowledged alarms that are still in place on the Expressway will
reappear with a status of New, and must be re-acknowledged.
reappear with a status of New, and must be re-acknowledged.
n
The display indicates when the alarm was first and last raised since the Expressway was last restarted.
n
If your Expressway is a part of a cluster, the
Alarms
page shows all of the alarms raised by any of the
cluster peers. However, you can acknowledge only those alarms that have been raised by the "current"
peer (the peer to which you are currently logged in to as an administrator).
peer (the peer to which you are currently logged in to as an administrator).
n
You can click the Alarm ID to generate a filtered view of the Event Log, showing all occurrences of when
that alarm has been raised and lowered.
that alarm has been raised and lowered.
Cisco Expressway Administrator Guide (X8.5)
Page 270 of 394
Overview and status information
Managing alarms