Cisco Cisco Computer Telephony Integration Option 8.5

The Cisco CTI Driver for Siebel 7 interfaces the Siebel Enterprise Relationship 
Management application with Cisco’s CTI products. The Cisco CTI Driver for 
Siebel 7:

Provides seamless integration between Cisco and Siebel products.

Supports Siebel toolbar, commands, and Siebel VB, escript. Agents can 
place, receive, conference, and transfer calls, including full context call 
transfer.

Supports Siebel 7 releases which use the Siebel Communications server, 
including the Siebel Web client and mobile Web client.

Passes data to the Siebel application for screen pop and Siebel VB, including 
ANI, DNIS, caller entered digits, call type, call placement, call variables, 
including expanded call context (ECC) variables.

Enables Siebel developers to use Cisco commands and events to develop and 
enhance their applications.

Provides integration with Cisco’s Data Store.

Provides agent and skill group statistics from a CTI OS Server with a 
broadcast display in Siebel.

Provides support for the Outbound Option. 

The CTI OS Software Development Toolkit (SDK) CD media includes a 
CTIServerSimulator that can be used for application development and demo 
purposes. It has the capability to roughly simulate an Avaya PBX/ACD or a Cisco 
IPCC environment. Documentation on how to configure and use the simulator can 
be found in the directory called CTI Server Simulator under the CTIOS Tools 
install directory.

This simulator is only appropriate for preliminary testing of client applications. 
Because it does not fully replicate the behavior of the actual switch environment, 
the simulator should not be used for any type of QA testing. To ensure proper 
design conformance and ensure the correctness of the application, the CTI