Cisco Cisco Computer Telephony Integration Option 8.5

For additional information about Cisco Intelligent Contact Management (ICM) 
software, see the 

 listing Customer Contact Center documentation.

Cisco documentation and additional literature are available on Cisco.com. Cisco 
also provides several ways to obtain technical assistance and other technical 
resources. These sections explain how to obtain technical information from Cisco 
Systems.

You can access the most current Cisco documentation at this URL:

You can access the Cisco website at this URL:

You can access international Cisco websites at this URL:

Cisco documentation and additional literature are available in the Product 
Documentation DVD package, which may have shipped with your product. The 
Product Documentation DVD is updated regularly and may be more current than 
printed documentation.

The Product Documentation DVD is a comprehensive library of technical product 
documentation on portable media. The DVD enables you to access multiple 
versions of hardware and software installation, configuration, and command 
guides for Cisco products and to view technical documentation in HTML. With