Cisco Cisco Unified Customer Voice Portal 10.5(1) Technical References

Cisco CVP Software Release 3.0(0) Bill of Materials

Party Software Requirements

Node

All Nodes

Software

Remote Administration:

Symantec pcANYWHERE 11.0
VNC 4.0
Windows Terminal Services (server administration only – no Application GUI access)

Virus protection:
McAfee VirusScan Enterprise 8.0i
Symantec AntiVirus Corporate Edition 9.0
Trend 5.5.8

Microsoft Internet Explorer 6.0 Service Pack 1 (minimum)

Intrusion Prevention System: Cisco Security Agent for Cisco Customer Voice Portal:

http://www.cisco.com/kobayashi/sw-center/contact_center/csa/

(Note: CSA is not supported for

Terminal Services)

Optional:

WinZIP
Adobe Acrobat Reader