Cisco Cisco Unified Customer Voice Portal 11.0(1)

X

SIP Service (part of Call Server)

X

IVR Service (part of Call Server)

X

ICM Service (part of Call Server)

X

H.323 Service (part of Call
Server)

X

VXML Server

X

Call Studio

X

Ingress Gateway

X

VXML Gateway

X

SIP Proxy Server

X

Gatekeeper

X

Operations Console

X

Reporting Server

X

ASR/TTS

X

Media Server

X

DNS Server

X

Content Services Switch

X

Unified ICME

A sample SIP-based Call Director call flow progresses as follows (the sample call flow assumes
a third-party TDM VRU using Service Control Interface on a Type 8 Network VRU):

Planning Guide for Cisco Unified Customer Voice Portal Cisco Unified Customer Voice Portal 4.1(1)