Cisco Cisco Unified Customer Voice Portal 11.0(1)
Preface
Purpose
This manual provides a product overview and describes how to plan for a Cisco Unified Customer
Voice Portal (Unified CVP) deployment.
Voice Portal (Unified CVP) deployment.
Audience
This document is intended for Call Center Managers, Unified CVP System Managers, Cisco
Unified Contact Center Enterprise (Unified CCE)/Cisco Unified Intelligent Contact Management
Enterprise (Unified ICME) and/or Cisco Unified Contact Center Hosted (Unified CCH)/Cisco
Unified Intelligent Contact Management Hosted (Unified ICMH) System Managers, VoIP
Technical Experts, and IVR application developers.
Unified Contact Center Enterprise (Unified CCE)/Cisco Unified Intelligent Contact Management
Enterprise (Unified ICME) and/or Cisco Unified Contact Center Hosted (Unified CCH)/Cisco
Unified Intelligent Contact Management Hosted (Unified ICMH) System Managers, VoIP
Technical Experts, and IVR application developers.
There will also be a significant contingent of people familiar with TDM IVR products, unrelated
to contact centers (these people will be buying the Cisco Unified Customer Voice Portal
standalone Deployment).
to contact centers (these people will be buying the Cisco Unified Customer Voice Portal
standalone Deployment).
Readers should already have a general understanding of Unified CCE and/or Unified ICME
and should be familiar with Unified CCE and/or Unified ICME installation and setup procedures.
Readers should also be familiar with Cisco Unified Communications Manager.
and should be familiar with Unified CCE and/or Unified ICME installation and setup procedures.
Readers should also be familiar with Cisco Unified Communications Manager.
Organization
This manual is divided into the following chapters:
Planning Guide for Cisco Unified Customer Voice Portal Cisco Unified Customer Voice Portal 4.1(1)
1