Cisco Cisco Expressway Maintenance Manual
Resetting forgotten passwords
You can reset any account password by logging in to the Expressway as the default admin account or as
any other administrator account that has read-write access. If this is not possible you can reset the admin or
root password via a serial connection.
any other administrator account that has read-write access. If this is not possible you can reset the admin or
root password via a serial connection.
Resetting your root or admin password via a serial
connection
connection
If you have forgotten the password for either the admin account or the root account, you can reset it using
the following procedure:
the following procedure:
1. Connect a PC to the Expressway using the serial cable. Serial port / console access is always enabled for
one minute following a restart, even if it is normally disabled.
2. Restart the Expressway.
3. Log in from the PC with the username pwrec. No password is required.
4. If the administrator account authentication source is set to Remote, you are given the option to change the
setting to Both; this will allow local administrator accounts to access the system.
5. Select the account (root or admin) whose password you want to change.
6. You will be prompted for a new password.
The pwrec account is only active for one minute following a restart. After that time you will have to restart the
system again to change the password.
system again to change the password.
Cisco Expressway Administrator Guide (X8.1)
Page 168 of 344
User accounts
Resetting forgotten passwords