Cisco Cisco Expressway Maintenance Manual
Restarting, rebooting and shutting down
The
Restart options
page (
Maintenance > Restart options
) allows you to restart, reboot or shut down the
Expressway without having physical access to the hardware.
CAUTION:
do not restart, reboot or shut down the Expressway while the red ALM LED on the front of the unit
is on. This indicates a hardware fault. Contact your Cisco customer support representative.
Restarting
The restart function shuts down and restarts the Expressway application software, but not the operating
system or hardware. A restart takes approximately 3 minutes.
system or hardware. A restart takes approximately 3 minutes.
A restart is typically required in order for some configuration changes to take effect, or when the system is
being added to, or removed from, a cluster. In these cases a system alarm is raised and will remain in place
until the system is restarted.
being added to, or removed from, a cluster. In these cases a system alarm is raised and will remain in place
until the system is restarted.
If the Expressway is part of a cluster and other peers in the cluster also require a restart, we recommend that
you wait until each peer has restarted before restarting the next peer.
you wait until each peer has restarted before restarting the next peer.
Rebooting
The reboot function shuts down and restarts the Expressway application software, operating system and
hardware. A reboot takes approximately 5 minutes.
hardware. A reboot takes approximately 5 minutes.
Reboots are normally only required after software upgrades and are performed as part of the upgrade
process. A reboot may also be required when you are trying to resolve unexpected system errors.
process. A reboot may also be required when you are trying to resolve unexpected system errors.
Shutting down
A shutdown is typically required if you want to unplug your unit, prior to maintenance or relocation for
example. The system must be shut down before it is unplugged. Avoid uncontrolled shutdowns, in particular
the removal of power to the system during normal operation.
example. The system must be shut down before it is unplugged. Avoid uncontrolled shutdowns, in particular
the removal of power to the system during normal operation.
Effect on active calls
Any of these restart options will cause all active calls to be terminated. (If the Expressway is part of a cluster,
only those calls for which the Expressway is taking the signaling will be terminated.)
only those calls for which the Expressway is taking the signaling will be terminated.)
For this reason, the
System status
section displays the number of current calls so you can check these
before you restart the system. If you do not restart the system immediately, you should refresh this page
before restarting to check the current status of calls.
before restarting to check the current status of calls.
Restarting, rebooting or shutting down using the web interface
To restart the Expressway using the web interface:
1. Go to
Maintenance > Restart options
.
2. Check the number of calls currently in place.
3. Click Restart, Reboot or Shutdown as appropriate and confirm the action.
Sometimes only one of these options, such as Restart for example, may be available. This typically
occurs when you access the
occurs when you access the
Restart options
page after following a link in an alarm or a banner message.
l
Restart/reboot: the
Restarting
/
Rebooting
page appears, with an orange bar indicating progress.
After the system has successfully restarted or rebooted, you are automatically taken to the
Login
page.
l
Shutdown: the
Shutting down
page appears.
Cisco Expressway Administrator Guide (X8.1)
Page 205 of 344
Maintenance
Restarting, rebooting and shutting down