Cisco Cisco Customer Voice Portal Downloads Installation Guide
Multiple instances of the Install Program are being run.
Note: InstallShield (the install program for Unified CVP) allows only one ikernel.exe to be
running at a time.
running at a time.
Action:
Stop all install programs and run the Unified CVP installation program.
Reporting Password Error During Installation
Symptom:
When you specify the Reporting password during Reporting installation, you encounter the
following message:
following message:
Message:
Error 2245 while running: changing default password for user Informix
Cause:
The password security policy on the machine on which you are installing Reporting conflicts
with Unified CVP Reporting password requirements. Most likely, the machine password security
policy has a minimum password age greater than 0 or the maximum password length is greater
than the maximum password length that Unified CVP Reporting password requirements permit.
with Unified CVP Reporting password requirements. Most likely, the machine password security
policy has a minimum password age greater than 0 or the maximum password length is greater
than the maximum password length that Unified CVP Reporting password requirements permit.
Action:
On the machine on which you are installing Reporting, abort the installation process. Open the
Local Security Policy control panel (Control Panel > Administrative Tools > Local Security
Policy) and examine the Password Policy (Security Settings > Account Policies > Password
Policy). If the password policy on your machine conflicts with Unified CVP Reporting password
requirements, make the appropriate adjustments. Restart the installation process. If it is not
possible for you to make the necessary adjustments, or if problems persist after you make these
adjustments, consult your Network Administrator.
Local Security Policy control panel (Control Panel > Administrative Tools > Local Security
Policy) and examine the Password Policy (Security Settings > Account Policies > Password
Policy). If the password policy on your machine conflicts with Unified CVP Reporting password
requirements, make the appropriate adjustments. Restart the installation process. If it is not
possible for you to make the necessary adjustments, or if problems persist after you make these
adjustments, consult your Network Administrator.
Installer Does Not Continue Past the Select Directory Screen
Symptom:
The installation process will not let you continue past the Select Directory screen.
Message:
<DIR> currently contains data. Unified CVP will not install to a
directory that already contains data - please select another directory.
If this is the correct directory, then cancel the install, remove the
directory and re-run the Unified CVP installer.
Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 7.0(1)
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Chapter 12: - Troubleshooting Unified CVP Software Installation