Cisco Cisco Unified Customer Voice Portal 10.0(1)

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Gives a count of all the calls in progress, and subtotals for the count in 
each state. The states include:

Waiting for VXML (or for response from Application Server)

Playing Prompt

Waiting for DTMF

Transferred

Disconnecting

Disconnected (caller has been disconnected and software is just 
finishing up)

New (call has arrived, but processing has not started yet)

IVR Ports in use (a call is in one of two states at any point in time: 
receiving IVR treatment, or transferred. Time spent in all call 
setup— H.323 activity plus communications to the ICM—counts as 
being in the IVR state. Therefore, even though a call may be 
‘immediately’ transferred upon arrival at ISN, there is still a brief 
period—several seconds—that the call is in the IVR state until the 
endpoint answers the call. IVR Ports in use shows the number of calls 
in the IVR state at any point in time)

Wait (a transient internal state; calls should never stay in this state 
any length of time; this number increasing over time indicates a 
problem)

Other (calls should never be in this state; a catch-all for problem 
calls)

Internal (for debugging purposes only; shows the total number of 
calls in the internal call object map in the Voice Browser; includes 
all active call legs, plus calls that are marked for deletion)