Cisco Cisco Unified Customer Voice Portal 10.0(1)
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Cisco Internet Service Node (ISN) Configuration and Administration Guide
OL-1251-03
Chapter 7 Alarm Handling and Logging
Voice Browser Logging and Metrics
Snapshot
The Snapshot section of the log file contains a count of all calls in progress, with subtotals for each call
state. Call states include:
state. Call states include:
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Calls in Progress.
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Calls Waiting for VXML (or response from the Application Server).
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Calls Playing Prompts.
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IVR Ports in use.
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Calls Waiting for DTMF.
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Calls Transferring.
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Calls Transferred.
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Calls Disconnecting.
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Calls Disconnected (calls that have disconnected but software processing is not complete).
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New Calls (calls that have arrived, but treatment has not started).
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Internal Call Count.
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Other.
These last two states are important for troubleshooting:
•
Calls should not stay in the Calls in a Waiting State for very long. If you see the number in this state
increasing over time, it indicates that a problem is occurring.
increasing over time, it indicates that a problem is occurring.
•
Calls should never be in the “Other” state. The state exists solely as a “catch-all” for problem calls.
Total Statistics
The Total Statistics section of the log file contains cumulative statistics since the time the Voice Browser
was started. This section includes information regarding:
was started. This section includes information regarding:
•
The number of Total Calls, including their Disconnect Disposition:
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Rejected. If a call comes to the Voice Browser that is Out Of Service or has reached maximum
capacity, the call is rejected. If alternate endpoints have been set up in the Gatekeeper or
Gateway dial-peers, these rejected calls will be re-directed to an alternate Voice Browser.
capacity, the call is rejected. If alternate endpoints have been set up in the Gatekeeper or
Gateway dial-peers, these rejected calls will be re-directed to an alternate Voice Browser.
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Caller Hangup. This counter is incremented when the caller initiates the hangup.
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Called Party Hangup. This counter is incremented if the called party hangs up first during an
IP transfer.
IP transfer.
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ICM Release. This counter is incremented when the call is disconnected by the Voice Browser
as a result of a RELEASE instruction from the ICM. For example, it could be incremented in
the event of a Transfer Error, as the Voice Browser reports back an error to ICM and then ICM
sends a RELEASE instruction.
as a result of a RELEASE instruction from the ICM. For example, it could be incremented in
the event of a Transfer Error, as the Voice Browser reports back an error to ICM and then ICM
sends a RELEASE instruction.
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Critical Media. The total number of calls which terminated abnormally and played the “system
error” message.
error” message.