Cisco Cisco Unified Customer Voice Portal 10.0(1)
B-8
Cisco Internet Service Node (ISN) Configuration and Administration Guide
OL-1251-03
Appendix B Transferring and Queuing Calls with ISN
Script Examples
Example: Network Transfer Script
ISN provides capabilities to transfer calls to another destination after they have been answered by an
agent. These capabilities are referred to as Network Transfer. The Network Transfer feature does not
require any special installation on the part of ISN. The feature is disabled by default for all PG types
except Enterprise Agent (EA).
agent. These capabilities are referred to as Network Transfer. The Network Transfer feature does not
require any special installation on the part of ISN. The feature is disabled by default for all PG types
except Enterprise Agent (EA).
To change the Network Transfer setting, do the following:
•
Use the Script Editor’s Set node to specify the Call.NetworkTransferEnabled variable. If you set
this variable to 1, Network Transfer is enabled; if you set it to 0, Network Transfer is not enabled.
this variable to 1, Network Transfer is enabled; if you set it to 0, Network Transfer is not enabled.
•
In EA PG setups where the EA is behind a PBX, use the Network Transfer Preferred checkbox on
the PG Explorer’s Routing Client tab. If this box is “checked,” Network Transfer is enabled; if
“unchecked,” Network Transfer is not enabled.
the PG Explorer’s Routing Client tab. If this box is “checked,” Network Transfer is enabled; if
“unchecked,” Network Transfer is not enabled.
Figure B-5
Network Transfer Script