Cisco Cisco Unified Customer Voice Portal 10.0(1)
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Cisco Internet Service Node (ISN) Configuration and Administration Guide
OL-1251-03
Chapter 2 Using NAM/ICM with the ISN IVR Solution
ISN Micro-Applications
The user.microapp.
inline_tts ECC
variable contains
“What department do
you wish to speak to”
inline_tts ECC
variable contains
“What department do
you wish to speak to”
and
user.microapp.
input_type contains:
B (the default, both
DTMF and voice)
input_type contains:
B (the default, both
DTMF and voice)
and
user.microapp.
grammar_choices
contains Sales/
Customer Service/
Help Desk
grammar_choices
contains Sales/
Customer Service/
Help Desk
and
The VRU Script Name
field contains:
GS,Department,A
field contains:
GS,Department,A
Use the Get Speech micro-app play the
contents of the user.microapp.inline_tts
ECC variable and collect the answer,
which will be passed in either voice or
DTMF format in the
user.microapp.caller_input ECC
variable.
contents of the user.microapp.inline_tts
ECC variable and collect the answer,
which will be passed in either voice or
DTMF format in the
user.microapp.caller_input ECC
variable.
The Configuration
Param field
contains:
Param field
contains:
,,N
, – Accept the default Type of
Data to Collect parameter
(empty)
Data to Collect parameter
(empty)
Note
You accept the default
Type of Data to Collect
parameter because you
are specifying a value in
the External Grammar
File Name parameter.
Type of Data to Collect
parameter because you
are specifying a value in
the External Grammar
File Name parameter.
, – Accept the default External
Grammar File Name setting
(empty) and use the grammar in
the user.microapp.
grammar_choices ECC variable
Grammar File Name setting
(empty) and use the grammar in
the user.microapp.
grammar_choices ECC variable
Note
This is an inline grammar
example. Each option in
the list of choices
specified in the
user.grammar_choices
ECC must be delimited
by a forward slash (/).
example. Each option in
the list of choices
specified in the
user.grammar_choices
ECC must be delimited
by a forward slash (/).
N – No barge-in allowed.
The user.microapp.
inline_tts ECC
variable contains
“What is your name”
inline_tts ECC
variable contains
“What is your name”
and
user.microapp.
input_type contains:
B (the default, both
DTMF and voice)
input_type contains:
B (the default, both
DTMF and voice)
and
user.microapp.media
_server contains
http://grammars.com
_server contains
http://grammars.com
and
user.microapp.app_
media_lib contains
Boston
media_lib contains
Boston
and
The VRU Script Name
field contains:
GS,YourName,A
field contains:
GS,YourName,A
Use the Get Speech micro-app play the
contents of the user.microapp.inline_tts
ECC variable and collect the answer,
which will be passed in either voice or
DTMF format in the
user.microapp.caller_input ECC
variable.
contents of the user.microapp.inline_tts
ECC variable and collect the answer,
which will be passed in either voice or
DTMF format in the
user.microapp.caller_input ECC
variable.
The Configuration
Param field
contains:
Param field
contains:
,customers.grxml,
N
N
, – Accept the default Type of
Data to Collect parameter
(empty)
Data to Collect parameter
(empty)
Note
You accept the default
Type of Data to Collect
parameter because you
are specifying a value in
the External Grammar
File Name setting
parameter.
Type of Data to Collect
parameter because you
are specifying a value in
the External Grammar
File Name setting
parameter.
customers.grxml – Use the
grammar in this file
grammar in this file
Note
This is an external
grammar file example.
For details on writing an
external grammar file,
see the
grammar file example.
For details on writing an
external grammar file,
see the
.
N – No barge-in allowed.
Table 2-13 Get Speech Configuration Examples (continued)
If …
It means…
And, if...
It means…