Cisco Cisco Expressway Maintenance Manual
Go to Users > Administrator accounts. Under Actions for the relevant administrator account, click Change
password.
password.
A new page is displayed, where you can change the password for the selected administrator. Enter the new
password and confirm it. You must also enter the password for the administrator account with which you are
currently logged in to authorize the password change.
password and confirm it. You must also enter the password for the administrator account with which you are
currently logged in to authorize the password change.
Resetting Root or Admin Password via Serial Connection
On a hardware Expressway, reset the admin or root password as follows:
1.
Connect a PC to the Expressway using the serial cable. Serial port / console access is always enabled for one
minute following a restart, even if it is normally disabled.
minute following a restart, even if it is normally disabled.
2.
Restart the Expressway.
3.
Log in from the PC with the username pwrec. No password is required.
4.
If the administrator account authentication source is set to Remote, you are given the option to change the
setting to Both; this will allow local administrator accounts to access the system.
setting to Both; this will allow local administrator accounts to access the system.
5.
Select the account (root or admin) whose password you want to change.
6.
You will be prompted for a new password.
The pwrec account is only active for one minute following a restart. After that time you will have to restart the system
again to change the password.
again to change the password.
Resetting Root or Admin Password via vSphere
If you have forgotten the password for either an administrator account or the root account and you are using a VM
(Virtual Machine) Expressway, you can reset it using the following procedure:
(Virtual Machine) Expressway, you can reset it using the following procedure:
1.
Open the vSphere client.
2.
Click on the link Launch Console.
2.
Reboot the Expressway.
3.
In the vSphere console log in with the username
pwrec
. No password is required.
4.
When prompted, select the account (root or the username of the administrator account) whose password you
want to change.
want to change.
5.
You will be prompted for a new password.
The pwrec account is only active for one minute following a reboot. After that time you will have to reboot the system
again to reset the password.
again to reset the password.
Using the Root Account
The Expressway provides a root account which can be used to log in to the Expressway operating system. This
account has a username of root (all lower case) and a default password of TANDBERG (all upper case). For security
reasons you must change the password as soon as possible. An alarm is displayed on the web interface and the CLI if
the root account has the default password set.
account has a username of root (all lower case) and a default password of TANDBERG (all upper case). For security
reasons you must change the password as soon as possible. An alarm is displayed on the web interface and the CLI if
the root account has the default password set.
Note:
the root account may allow access to sensitive information and it should not be used in normal operation, and
in particular system configuration should not be conducted using this account. Use the admin account instead.
Changing the Root Account Password
To change the password for the root account:
1.
Log in to the Expressway as root using the existing password. By default you can only do this using a serial
connection or SSH.
connection or SSH.
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Cisco Expressway Administrator Guide
User Accounts