Cisco Cisco WebEx Training Center WBS30 White Paper
BERSIN & ASSOCIATES © 2011
BERSIN & ASSOCIATES
Research Bulletin | 2011
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BERSIN & ASSOCIATES
Research Bulletin | 2011
BERSIN & ASSOCIATES © 2011
A Review of WebEx Training Center
Janet Clarey | Page 3
Janet Clarey | Page 3
THIS MATERIAL IS LICENSED BY CISCO SYSTEMS FOR DISTRIBUTION ONLY.
In this research bulletin, you will find:
• An overview of and background on live online learning technology;
• Best and alternative use cases
3
;
• WebEx Training Center differentiators; and,
• A critique.
Overview of Live Online Learning
The live online learning technology market has experienced
consolidation in recent years. As well, some of the bigger players in the
“meeting” software market have made their own web-conferencing
solutions the default option for unified communications and
collaborative platforms. Many smaller players have entered the market
with inexpensive and “free” options (normally ad-supported). We found
that, while the latter can be a great option for meetings, many just do
not have the level of functionality needed for high-fidelity, interactive
online training.
consolidation in recent years. As well, some of the bigger players in the
“meeting” software market have made their own web-conferencing
solutions the default option for unified communications and
collaborative platforms. Many smaller players have entered the market
with inexpensive and “free” options (normally ad-supported). We found
that, while the latter can be a great option for meetings, many just do
not have the level of functionality needed for high-fidelity, interactive
online training.
Some learning management system (LMS) companies have integrated
their own live online learning into their platforms; however, most
mature systems integrate with most major LMSs.
their own live online learning into their platforms; however, most
mature systems integrate with most major LMSs.
Other platforms best described as virtual or immersive worlds continue
to become easier to use and offer another delivery option for live
online training. They tend to have more robust personalizations, such
as avatars, facial expressions, and first- and third-person camera views –
and are a viable option for live online learning.
to become easier to use and offer another delivery option for live
online training. They tend to have more robust personalizations, such
as avatars, facial expressions, and first- and third-person camera views –
and are a viable option for live online learning.
Background of Live Online Learning
Although computer-mediated distance education has been around
since the 1960s, the first Internet-based virtual classrooms
since the 1960s, the first Internet-based virtual classrooms
4
were not
3
A “use case” provides a description of a sequence of interactions between actors, and the
system necessary to complete a specific goal or function. Use cases are often co-authored by
systems analysts and end-users, and are presented as a sequence of simple steps.
systems analysts and end-users, and are presented as a sequence of simple steps.
4
For more information, Virtual Classrooms: Facts, Practical Analysis, Trends and Provider
Comparisons, Bersin & Associates / David Mallon, November 2010. Available to research
members at
members at