Cisco Cisco WebEx Training Center WBS29.13 White Paper
BERSIN & ASSOCIATES © 2011
BERSIN & ASSOCIATES
Research Bulletin | 2011
THIS MATERIAL IS LICENSED BY CISCO SYSTEMS FOR DISTRIBUTION ONLY.
Overview
For years, technologies for delivering live online training have been
an appealing solution for learning and development (L&D) for a
number of reasons. Reducing costs associated with face-to-face
training (especially due to recent economic pressures), reaching a
global audience, increasing capacity, rapidly meeting critical business
needs and providing consistency in learning programs are a few
popular ones.
an appealing solution for learning and development (L&D) for a
number of reasons. Reducing costs associated with face-to-face
training (especially due to recent economic pressures), reaching a
global audience, increasing capacity, rapidly meeting critical business
needs and providing consistency in learning programs are a few
popular ones.
Those reasons still ring true today and now we can add several
more such as its use as an on-demand collaborative environment. As
well, we can now use the technology to deliver high-quality video
and rapidly author self-paced e-learning content. But is live online
training as effective as traditional face-to-face training?
more such as its use as an on-demand collaborative environment. As
well, we can now use the technology to deliver high-quality video
and rapidly author self-paced e-learning content. But is live online
training as effective as traditional face-to-face training?
If done right, yes. Empirical research supports the idea that it is the
method, not the medium, that counts.
method, not the medium, that counts.
1
We find that a combination of trained online instructors, an
appropriate technology solution and technology advances in general
give L&D the ability to fully exploit the features and functionalities
of today’s technology solutions for live online learning. Employees
can experience unique, engaging, interactive and effective training
appropriate technology solution and technology advances in general
give L&D the ability to fully exploit the features and functionalities
of today’s technology solutions for live online learning. Employees
can experience unique, engaging, interactive and effective training
1
In a meta-analysis of job-related courses comparing web-based and classroom-based
learning, research showed online learning to be superior to classroom-based instruction
in terms of declarative knowledge outcomes, with the two being equivalent in terms
of procedural learning. Source: “The Comparative Effectiveness of Web-Based and
Classroom Instruction: A Meta-analysis,” Personal Psychology / T. Sitzmann, K. Kraiger, D.
Stewart and R. Wisher, 2006.
in terms of declarative knowledge outcomes, with the two being equivalent in terms
of procedural learning. Source: “The Comparative Effectiveness of Web-Based and
Classroom Instruction: A Meta-analysis,” Personal Psychology / T. Sitzmann, K. Kraiger, D.
Stewart and R. Wisher, 2006.
November 18, 2011
Volume 6, Issue 55
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A Review of WebEx
Training Center
About the Author
Janet Clarey,
Senior Analyst