Cisco Cisco Web Security Appliance S360 Troubleshooting Guide
What does "feature key is malformed" mean?
Document ID: 118484
Contributed by Jerry Orona and Siddharth Rajpathak, Cisco TAC
Engineers.
Engineers.
Oct 14, 2014
Contents
Question
Environment
Environment
Question
What does it mean when you get the "feature key is malformed" error while adding feature keys?
Environment
Cisco Email Security Appliance (ESA), Web Security Appliance (WSA), Security Management Appliance
(SMA), all versions of AsyncOS
(SMA), all versions of AsyncOS
This error will be issued if one or more of the following is true:
The email client is not displaying the key on a single line, resulting in added whitespace/s in the keys
or keys being truncated.
or keys being truncated.
•
System date and time are not current.
•
The key is being added to the incorrect appliance / the key was created for a different serial number.
•
In some cases, the problem could happen if the keys were created while the appliance was using a previous
version of AsyncOS and the appliance has since been upgraded
version of AsyncOS and the appliance has since been upgraded
If none of the above conditions are true but the feature keys still give the same error, then please contact Cisco
TAC and we will verify the feature keys and investigate the issue.
TAC and we will verify the feature keys and investigate the issue.
Updated: Oct 14, 2014
Document ID: 118484