Cisco Cisco Customer Voice Portal 8.0(1)
C H A P T E R
4-1
Cisco Customer Voice Portal (CVP) Release 3.1(0) Configuration and Administration Guide
4
Voice Browser Administration
This chapter provides the following:
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An overview of the Customer Voice Portal Voice Browser.
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Instructions for using the VB Admin tool.
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Descriptions of each of the VB Admin commands.
Note
The primary audience for this chapter is Customer Voice Portal System Managers.
Voice Browser Overview
The Voice Browser serves several key roles in the Customer Voice Portal architecture. It:
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Functions as the initial VoIP end-point for voice contacts.
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Coordinates the delivery of messages and prompts to a caller from the Media Server.
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Sends HTTP requests to the Applications Server.
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Processes VXML messages from the Application Server.
illustrates these functions.