Cisco Cisco Customer Voice Portal 8.0(1)
4-4
Cisco Customer Voice Portal (CVP) Release 3.1(0) Configuration and Administration Guide
Chapter 4 Voice Browser Administration
VB Admin Tool
Out of Band Communications
The Voice Browser has two types of connections to the Application Server:
•
One initiated by the Voice Browser for “normal” call steps such as playing media.
•
Another initiated by the Application Server for processing information asynchronous to the normal
call steps, for example, for transferring a queued call.
call steps, for example, for transferring a queued call.
This later form of communication is referred to as out of band.
The Voice Browser Media File
The Voice Browser has one media file. This file contains a prompt to be played to a caller in case of a
critical error where the Customer Voice Portal system cannot properly play information to the caller
through the normal routes (that is, through the Application Server).
critical error where the Customer Voice Portal system cannot properly play information to the caller
through the normal routes (that is, through the Application Server).
The name and location of this .wav file is one of the following:
<target directory>\Critical_Error_Alaw.wav
<target directory>\Critical_Error_Ulaw.wav
where <target directory> is the path specified during installation, typically
C:\Cisco\ISN\VoiceBrowser.
C:\Cisco\ISN\VoiceBrowser.
The customer should record the appropriate message for their installation and replace the placeholder
one which was installed with the product—keeping the placeholder’s name and codec. The file should
be either the A-law or u-law encoded file, depending on the encoding used in the system and configured
in the Voice Browser. (For more information, see
one which was installed with the product—keeping the placeholder’s name and codec. The file should
be either the A-law or u-law encoded file, depending on the encoding used in the system and configured
in the Voice Browser. (For more information, see
After the Voice Browser plays the message, it disconnects the call.
VB Admin Tool
The Voice Browser includes a configuration and administration tool—called VB Admin—to help you
keep track of the Voice Browser’s interactions with the components described in the previous section.
This tool provides a command line interface (CLI) you can use to:
keep track of the Voice Browser’s interactions with the components described in the previous section.
This tool provides a command line interface (CLI) you can use to:
•
Gather statistics.
•
Modify configuration settings.
•
View system metrics and status.
•
Control the Voice Browser.
Note
In order for the VB Admin tool to function, the Voice Browser must be running.
Since there are often many Voice Browsers in network installations, VB Admin can be run locally or
remotely, or redirected to monitor a different Voice Browser. VB Admin can also accept a script as input,
enabling you to execute a command or set of commands on a set of Voice Browsers.
remotely, or redirected to monitor a different Voice Browser. VB Admin can also accept a script as input,
enabling you to execute a command or set of commands on a set of Voice Browsers.
The sections that follow describe the VB Admin tool, its commands, and how to use them.