Cisco Cisco Customer Voice Portal 8.0(1)
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Cisco Customer Voice Portal (CVP) Release 3.1(0) Configuration and Administration Guide
Chapter 5 Administering the Application Server
Application Server Administration
Engine Administration: Diagnostic Info
Use this page to display information that your support organization can use for troubleshooting system
problems.
problems.
Note
The Diagnostic page is not available unless the Application Server Engine is running.
Step 1
From any Engine Administration page, click the Diagnostic Info link. The following happens:
•
First, a caution message appears. Click OK to continue.
•
The Diagnostic Info page appears, displaying the current system status for:
–
Thread groups (system, main, engine, RMI runtime), their Max Priority and size
–
Threads under each thread group
–
System memory
–
System properties
Step 2
When finished, link to another page or select File > Close to close the Application Administrator.
Engine Administration: Engine Configuration
Use this page to set up how the Application Server will communicate with the Voice Browser and ICM
software.
software.
Step 1
From any Engine Administration page, click the Engine Configuration link. The Engine Configuration
page appears.
page appears.