Cisco Cisco Customer Voice Portal 8.0(1)
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Cisco Customer Voice Portal (CVP) Release 3.1(0) Configuration and Administration Guide
Chapter 5 Administering the Application Server
Call Definition Administration
Call Definition Administration
The Application Server’s Call Definition Administration pages let you:
•
Display the existing Call Definition information.
•
Modify port and Dialed Number (DNIS) settings.
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Define the Dialed Number Maximum Length if no Correlation ID Present setting.
•
Define the Maximum Number of Calls Allowed setting.
Caution
The number of ports you define will determine the number of calls that can be processed
simultaneously. You should configure about 10 percent more ports than the maximum number
of simultaneous calls you expect. The extra ports will enable the system to accommodate any
error-related delays in releasing call resources.
simultaneously. You should configure about 10 percent more ports than the maximum number
of simultaneous calls you expect. The extra ports will enable the system to accommodate any
error-related delays in releasing call resources.
The maximum number of concurrent sessions should also be larger than the maximum number
of simultaneous calls.
of simultaneous calls.
Application Server Group Numbers
The Application Server divides Web-based calls into two groups:
•
Calls pre-routed with a Translation Route or Correlation ID, identified as the ID from ICM group.
•
Calls to be presented to ICM software as a new call, identified as the New Call group.
Note
ID for ICM calls result in a “Request Instructions” message being sent to ICM software, which continues
to run the script for the call. New Call calls result in a “New Call” message being sent to ICM software
and the call being treated as a new call, even if it had been pre-routed by ICM software.
to run the script for the call. New Call calls result in a “New Call” message being sent to ICM software
and the call being treated as a new call, even if it had been pre-routed by ICM software.
Each group is set up with a trunk group number. The default for the New Call group is 100; the ID from
ICM group is 200. The Application Server creates virtual port numbers for handling Web calls. These
virtual port numbers make it easier to monitor system activity and load. The port numbers must be
unique (that is, none can be shared between the two groups). If all the port numbers within a group are
in use, no additional calls will be accepted within the group until a port number is freed.
ICM group is 200. The Application Server creates virtual port numbers for handling Web calls. These
virtual port numbers make it easier to monitor system activity and load. The port numbers must be
unique (that is, none can be shared between the two groups). If all the port numbers within a group are
in use, no additional calls will be accepted within the group until a port number is freed.
Correlation ID
ICM software might attach a Correlation ID to the Called Party Number (dialed number) when
pre-routing a call to the ISN. The Gateway and Voice Browser pass the entire dialed number (with or
without a Correlation ID) to the Application Server.
pre-routing a call to the ISN. The Gateway and Voice Browser pass the entire dialed number (with or
without a Correlation ID) to the Application Server.
You use the Dialed Number Maximum Length if no Correlation ID Present field on the Call Definitions
page to identify whether a number has an appended Correlation ID and, if so, which portion of the
number precedes the Correlation ID:
page to identify whether a number has an appended Correlation ID and, if so, which portion of the
number precedes the Correlation ID:
•
If a dialed number is longer than this value, then the number has the Correlation ID appended,
starting with the digit indicated in the Dialed Number Maximum Length if no Correlation ID Present
field. The Application Server places the Correlation ID in a separate field and passes the information
to ICM software, which uses it to identify the call.
starting with the digit indicated in the Dialed Number Maximum Length if no Correlation ID Present
field. The Application Server places the Correlation ID in a separate field and passes the information
to ICM software, which uses it to identify the call.