Cisco Cisco Customer Voice Portal 8.0(1)

This chapter describes how Customer Voice Portal uses:

Node Manager.

Service Control.

The primary audience for this chapter is Customer Voice Portal System Managers.

The Node Manager is a process that runs on each physical node (computer) in the ICM system and 
manages other ICM processes on that system. The Node Manager is responsible for initializing nodes, 
monitoring component status, and restarting failed processes. The Node Manager is guided by a 
configuration file that is stored on each node. The file describes, among other things, which processes 
must be started, and, if necessary, restarted on the node.

The Customer Voice Portal Application Server and Voice Browser use the same Node Manager interface 
as the ICM. You can view the states of each node with the Service Control tool. 

Service Control is installed on each ICM Admin Workstation, ICM Logger, ICM Peripheral Gateway, 
and Customer Voice Portal machine. It allows you to view, start, and stop all Windows services related 
to all the ICM and Customer Voice Portal software components that have been installed. By enabling the 
All checkbox, Service Control also provides control over all other Windows services. In addition, the 
Select button provides control over services running on other machines. 

To start the Service Control tool, do one of the following:

Double-click the Service Control icon in the ICM Software Admin Workstation group.

Select Start > Programs > Cisco Internet Service Node > Service Control.

 

The Service Control window in 

 shows a sample of the services that might be listed.