Cisco Cisco Customer Voice Portal 8.0(1)

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Cisco Customer Voice Portal (CVP) Release 3.1(0) Configuration and Administration Guide

Chapter 8 VoIP Configuration

Call Transfers and Outbound Routing

dial-peer voice 3 pots

* \ Routes calls with different yy digits (01) to a different GW voice port (1:1).

* \ (This is how the GW differentiates the ACD trunk groups.)

destination-pattern 888801….

port 1:1

preference 0

dial-peer voice 4 pots

* \ Defines backup voice port (1:2) for the same trunk group

destination-pattern 888801….

port 1:2

preference 1

dial-peer voice 5 pots

* \ Routes calls to a third trunk group

destination-pattern 888802….

port 2:1

preference 0

dial-peer voice 6 pots

* \ Backup voice port for third trunk group

destination-pattern 888802….

port 2:2

preference 1

h323-gateway voip tech-prefix 1# * \ Registers the GW with the GK with the tech-prefix 1#

To define the codec to be used during the transfer:

dial-peer voice <some label> voip

incoming called-number 888800….

codec g729r8

Note

If necessary, more dial-peers may be added for additional destination patterns.

Defining an ICM Script Label for Outpulse Transfer

Labels in ICM scripts for Customer Voice Portal calls that require outpulse transfer mode must be
prepended with the characters DTMF followed by *8 and some number of commas, where each comma
represents a pause of 100 milliseconds. By configuring the target label with the form DTMFnnnnn
(where nnnnn are the digits to outpulse) the Customer Voice Portal sends the digits out-of-band using
H.245 signalling to the ingress gateway for outpulsing.

For example, to use the AT&T Transfer Connect feature to transfer the call to the number “4441234”,
configure the label as DTMF*8,,,4441234.

Note

Usually the PSTN switch expects a delay between the *8 and the phone number. Each comma represents
100ms by default. It can be changed with the SetTakebackDelay command in VBAdmin.