Cisco Cisco Customer Voice Portal 8.0(1)

no non-linear

no vad

playout-delay maximum 250

playout-delay nominal 200

playout-delay minimum high

playout-delay mode fixed

aa-name  - If non-blank, indicates that when a failure occurs, this Customer Voice Portal 
survivability script should pass control to the CME auto-attendant application.  After the CME 
application has completed processing, it can, if desired, handoff back to this survivability script, at 
which point this script would continue with its normal recovery procedures.  The CME 
auto-attendant application needs to know what Customer Voice Portal application to pass control 
back to in the event no CME agents become available in a configurable amount of time. If the CME 
auto-attendant application is called "aa" and the Customer Voice Portal application is called 
"survivability" configure the following:

  service survivability aa-name aa 

  service aa isn-name survivability

icm-tbct      - A numeric boolean value (0 or 1) indicating whether or not ICM scripts will issue 
TBCT transfers.  Default is 0 (By default, ICM does not handle TBCT transfers).  Set this value to 
1 to enable TBCT transfers issued from a TBCT label in an ICM script. 

 

 
Syntax Example: icm-tbct 1

In the first Call Survivability example, the following configurations are used:

service survivability flash:survivability.tcl

paramspace english index 0

paramspace english language en

paramspace english location flash:

paramspace english prefix en

param open-hours-agent0 9777123400

param open-hours-agent1 4444888

param open-hours-time0  12345:0900-1730

param open-hours-time1  12/18:0600-2300

param after-hours-agent0 7777008

param after-hours-agent1 8766008

param after-hours-time0  7/21:0700-0800

param after-hours-time1  11/25

param setup-timeout 7