Cisco Cisco Customer Voice Portal 8.0(1)

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Cisco Customer Voice Portal (CVP) Release 3.1(0) Configuration and Administration Guide
Chapter 2      Using NAM/ICM with the Customer Voice Portal IVR Solution
CVP Micro-Applications
If you set the Media Library to “V”, CVP calls the external VXML file specified by the Call Variable 
after the “-(number)”. If the Script Parameter is set to “-7”, for example, it calls the external VXML file 
specified in Call.PeripheralVariable7.
Note
The “V” option is only supported for the Play Media and Get Speech micro-applications. 
For an example of how to use a dynamic audio file, see the table below.
Example of Using the Dynamic Prompt
To use the dynamic prompt, do the following
  •
In the Set node in ICM script set the value of ToExtVXML0 to:
prompt=http://152.217.34.252/en-us/app/Welcome.wav
  •
In the external VXML file the configuration should be: 
<?xml version="1.0"?>
<vxml version="2.0">
<form id="BilingualMenu" scope="dialog">
  <var name="prompt"/>
  <field name="caller_input">
    <prompt bargein="true" timeout="3s">
<audio expr="prompt"/> 
    </prompt>
Note
A specific hostname, wav filename, form id etc was used for the purpose of this example. These element 
are all configurable and you should use your own configuration.
Notes
  •
If you do not specify a file extension for the file name in the Call.PeripheralVariable, the default 
media file extension is applied. 
Second VRU Script Parameter
Corresponding Call Variable
-1 to -10
Call.VariableParameter (-1 to -10)
VRU Script Parameter Example
Definition
PM, -3,V
PM - Utilizes the Play Media micro-application.
-3 - Plays the file specified in 
Call.PeripheralVariable3.
V - Acquires the file from the external VXML 
Media Library.