Cisco Cisco Customer Voice Portal 8.0(1)
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Cisco Customer Voice Portal (CVP) Release 3.1(0) Configuration and Administration Guide
Chapter 2 Using NAM/ICM with the Customer Voice Portal IVR Solution
CVP Micro-Applications
If you set the Media Library to “V”, CVP calls the external VXML file specified by the Call Variable
after the “-(number)”. If the Script Parameter is set to “-7”, for example, it calls the external VXML file
specified in Call.PeripheralVariable7.
after the “-(number)”. If the Script Parameter is set to “-7”, for example, it calls the external VXML file
specified in Call.PeripheralVariable7.
Note
The “V” option is only supported for the Play Media and Get Speech micro-applications.
For an example of how to use a dynamic audio file, see the table below.
Example of Using the Dynamic Prompt
To use the dynamic prompt, do the following
•
In the Set node in ICM script set the value of ToExtVXML0 to:
prompt=http://152.217.34.252/en-us/app/Welcome.wav
•
In the external VXML file the configuration should be:
<?xml version="1.0"?>
<vxml version="2.0">
<form id="BilingualMenu" scope="dialog">
<var name="prompt"/>
<field name="caller_input">
<prompt bargein="true" timeout="3s">
<audio expr="prompt"/>
</prompt>
Note
A specific hostname, wav filename, form id etc was used for the purpose of this example. These element
are all configurable and you should use your own configuration.
are all configurable and you should use your own configuration.
Notes
•
If you do not specify a file extension for the file name in the Call.PeripheralVariable, the default
media file extension is applied.
media file extension is applied.
Second VRU Script Parameter
Corresponding Call Variable
-1 to -10
Call.VariableParameter (-1 to -10)
VRU Script Parameter Example
Definition
PM, -3,V
PM - Utilizes the Play Media micro-application.
-3 - Plays the file specified in
Call.PeripheralVariable3.
Call.PeripheralVariable3.
V - Acquires the file from the external VXML
Media Library.
Media Library.