Cisco Cisco Customer Voice Portal 8.0(1)
E-15
Cisco Customer Voice Portal (CVP) Release 3.1(0) Configuration and Administration Guide
Appendix E Customer Voice Portal VoiceXML Server
CVP VoiceXML Server Standalone Solution
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Step 3
Add the following lines to the gateway:
service takeback flash:survivability.tcl
paramspace english index 0
paramspace english language en
paramspace english location flash:
paramspace english prefix en
Step 4
From command line mode: ‘call application voice load takeback’
Step 5
In the SubdialogReturn node in your VXML server application, next to Caller Input in the Settings Tab,
enter “HF8005551212”, replacing 8005551212 with the target destination of the hookflash transfer.
enter “HF8005551212”, replacing 8005551212 with the target destination of the hookflash transfer.
The label can also be defined dynamically using digits entered by the caller in conjunction with VXML
Server substitution tags. If the switch requires a pause after the hookflash, commas can be inserted
between the HF and the transfer number. Each comma represents 100ms.
Server substitution tags. If the switch requires a pause after the hookflash, commas can be inserted
between the HF and the transfer number. Each comma represents 100ms.
Configuring the Gateway for TDM to IP Calls
To transfer TDM call to IP, configure the gateway as follows:
Step 1
To configure the number dialed from the TDM phone to match, use the following configuration:
dial-peer voice [dialpeer name] pots
service [gateway application name]
incoming called-number [number dialed from phone]
direct-inward-dial
Step 2
To configure the number dialed from the IP phone to match, use the following configuration:
dial-peer voice [dialpeer name] voip
service [gateway application name]
incoming called-number [number dialed from phone]
dtmf-relay h245-signal h245-alphanumeric
codec g711ulaw
Step 3
To configure the transfer node to transfer to a specific extension (for example, 5080001)
Note
The gateway sends the call to the Cisco CallManager (CCM) as a blind transfer.
dial-peer voice [dialpeer name] voip destination-pattern 508....
session target ipv4:[call manager subscriber IP]
dtmf-relay h245-signal h245-alphanumeric
codec g711ulaw
no vad