Cisco Cisco Customer Voice Portal 8.0(1)

If the caller does not enter input and No Entry Timeout period is exceeded, the following happens:

If the Number of No Entry Tries value has not been reached, the CVP plays the “no entry” error 
message and re-plays the original prompt.

If the Number of No Entry Tries value has been reached, the CVP exits the node through the X 
(failure) branch, sets the Call.CallerEnteredDigits variable to NULL, the 
user.microapp.error_code ECC variable to 17 (Reached Maximum No Entry Tries), and returns 
control to ICM software.

Get Digits can set user.microapp.error_code ECC variable to any of the following Return Status error 
codes: 

1 - (Unused)

2 - Network Error

3 - System Error

4 - (Unused)

5 - Unknown micro-application

6 - Invalid VRU Script Name format

7 - Invalid Configuration Param

8 - Misconfigured ECC Variable

9 - Media file does not exist or invalid URL for Media file

10 - Semantic-Runtime Error

11 - Unsupported VXML format

12 - Unsupported VXML element

16 - Reached Maximum Invalid Tries

17 - Reached Maximum No Entry Tries

21 - Timed out

30 - Unsupported locale

31 - ASR error

32 - TTS error

33 - General error

Following the Menu (M), GetData (GD) and GetSpeech (GS) micro-applications, CVP now returns 
information about the execution of that microapplication. Refer to the 

 

section of this chapter for more information.

The value in user.microapp.error_code ECC is passed from the CVP to the NAM/ICM when the 
X (failure) branch is taken. See the discussion at the end of the section