Cisco Cisco Customer Voice Portal 8.0(1)
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Cisco Customer Voice Portal (CVP) Release 3.1(0) Configuration and Administration Guide
Chapter 2 Using NAM/ICM with the Customer Voice Portal IVR Solution
CVP Micro-Applications
Get Speech Example: “Do you want Sales or Service?”
This example shows sample ICM Configuration Manager and Script Editor screen captures for a Get
Speech application that plays a prompt that presents a menu (“For Sales, say “Sales.” For Service, say
“Service”), retrieves ASR input and places it in the user.microapp.user_input ECC variable, and runs
another script. (The second script that is run is determined by the ASR input.)
Speech application that plays a prompt that presents a menu (“For Sales, say “Sales.” For Service, say
“Service”), retrieves ASR input and places it in the user.microapp.user_input ECC variable, and runs
another script. (The second script that is run is determined by the ASR input.)
Figure 2-9
Get Speech Configuration
The Network VRU Script List tool’s Attribute tab in
shows:
1.
The VRU Script Name field containing the following CVP parameters:
–
GS. Get Speech
–
SalesService. Media File name
2.
The Configuration Param field is empty; the CVP applies the defaults for parameters set through this
field.
field.
shows the contents of the script: