Cisco Cisco Customer Voice Portal 8.0(1)
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Cisco Customer Voice Portal (CVP) Release 3.1(0) Configuration and Administration Guide
Chapter 2 Using NAM/ICM with the Customer Voice Portal IVR Solution
Cisco ICM Warm Consult Transfer/Conference to CVP
Note
The Reorder Route List setting applies only for CallManager 3.3 and earlier.
Step 6
Create an ICM script containing a Translation Route to VRU node similar to the script below. Refer to
ICM documentation for information on configuring a Translation Route to VRU. This script should be
tied to the Dialed number and call type that the agent invokes to do a warm consultative
transfer/conference. This dialed number’s Routing Client should be associated with the CallManager
peripheral from which the agent will be invoking the transfer or conference.
ICM documentation for information on configuring a Translation Route to VRU. This script should be
tied to the Dialed number and call type that the agent invokes to do a warm consultative
transfer/conference. This dialed number’s Routing Client should be associated with the CallManager
peripheral from which the agent will be invoking the transfer or conference.
Minimal Component Version Required
To use the Cisco ICM Warm Consult Transfer/Conference to CVP feature, you must use the following
component versions:
component versions:
Note
These defects are already resolved if you are using ICM 6.0(0) SR1 or later version.
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ICM 5.0 Service Release 8/CCM 3.3(5)