Cisco Cisco Expressway Maintenance Manual
Resetting forgotten passwords
You can reset any account password by logging in to the Expressway as the default admin account or as
any other administrator account that has read-write access. If this is not possible you can reset the admin or
root password via the console.
any other administrator account that has read-write access. If this is not possible you can reset the admin or
root password via the console.
Changing an administrator account password via GUI
You can change the password for the default administrator account and for additional local administrator
accounts.
accounts.
Go to
Users > Administrator accounts
. Under Actions for the relevant administrator account, click
Change password.
A new page is displayed, where you can change the password for the selected administrator. Enter the new
password and confirm it. You must also enter the password for the administrator account with which you are
currently logged in to authorize the password change.
password and confirm it. You must also enter the password for the administrator account with which you are
currently logged in to authorize the password change.
Resetting root or admin password via serial connection
On a hardware Expressway, reset the admin or root password as follows:
1. Connect a PC to the Expressway using the serial cable. Serial port / console access is always enabled for
one minute following a restart, even if it is normally disabled.
2. Restart the Expressway.
3. Log in from the PC with the username pwrec. No password is required.
4. If the administrator account authentication source is set to Remote, you are given the option to change the
setting to Both; this will allow local administrator accounts to access the system.
5. Select the account (root or admin) whose password you want to change.
6. You will be prompted for a new password.
The pwrec account is only active for one minute following a restart. After that time you will have to restart the
system again to change the password.
system again to change the password.
Resetting root or admin password via vSphere
If you have forgotten the password for either an administrator account or the root account and you are using a
VM (Virtual Machine) Expressway, you can reset it using the following procedure:
VM (Virtual Machine) Expressway, you can reset it using the following procedure:
1. Open the vSphere client.
2. Click on the link Launch Console.
2. Reboot the Expressway.
3. In the vSphere console log in with the username pwrec. No password is required.
4. When prompted, select the account (root or the username of the administrator account) whose password
you want to change.
5. You will be prompted for a new password.
Cisco Expressway Administrator Guide (X8.5.2)
Page 209 of 403
User accounts
Resetting forgotten passwords