Cisco Cisco Expressway Maintenance Manual
You can go to
Status > Unified Communications
to check the primary status of the XMPP federation
service. Normally, XMPP Federation should be Active.
If there are problems with the service, such as connectivity issues with the Expressway-C, the status will
show as Inactive. In this case, you should also review the Unified Communications status page on the
associated Expressway-C for more guidance as to what is causing the problem.
show as Inactive. In this case, you should also review the Unified Communications status page on the
associated Expressway-C for more guidance as to what is causing the problem.
Viewing federated connections
To view the current federated connections being managed by the Expressway-E:
1. On the Expressway-E, go to
Status > Unified Communications
.
2. Click View federated connections in the
Advanced status information
section.
This shows all the current connections passing through that Expressway-E.
It displays the IP Address of the client, and the Direction (Incoming or Outgoing) of the communication.
Connections are closed after 10 minutes of inactivity.
It displays the IP Address of the client, and the Direction (Incoming or Outgoing) of the communication.
Connections are closed after 10 minutes of inactivity.
Note that in clustered systems:
n
An aggregated view is not displayed; only connections routed through the current peer are displayed.
n
In 2-way connections, the inbound and outbound communications may be managed by different peers.
Troubleshooting external XMPP federation
This section describes how to troubleshoot your external XMPP federation deployment and describes the
impact of making configuration changes on a live system.
impact of making configuration changes on a live system.
Checking the basic status of your system
If you encounter issues with the XMPP federation status service, you should first check the
Status
> Unified Communications
page on both the Expressway-C and the Expressway-E.
This will highlight any basic connection or configuration problems and provide information and links to help
correct the problem.
correct the problem.
General configuration checklist
Ensure that the following Expressway configuration items have been specified correctly:
n
Port 5269 is open in both directions between the internet and Expressway-E in the DMZ.
n
DNS settings: host name, domain name and default DNS server (
System > DNS
).
n
An accessible NTP server (
System > Time
).
n
An active Unified Communications traversal zone on the Expressway-C and its associated Expressway-E
(
(
Status > Zones
).
n
Unified Communications mode is set to Mobile and remote access on both the Expressway-C and the
Expressway-E (
Expressway-E (
Configuration > Unified Communications > Configuration
).
n
XMPP federation support is On on the Expressway-E (
Configuration > Unified Communications >
Configuration
).
n
If static routes are enabled, ensure that the appropriate routes for the federated XMPP domains have been
added to the Expressway-E (
added to the Expressway-E (
Configuration > Unified Communications > Federated static routes
).
Cisco Expressway Administrator Guide (X8.5.2)
Page 88 of 403
Unified Communications
External XMPP federation