Cisco Cisco ASA 5545-X Adaptive Security Appliance Troubleshooting Guide

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ASA Clientless SSL VPN (WebVPN)
Troubleshooting Tech Note
Document ID: 104298
Contents
Introduction
 Prerequisites
      Requirements
      Components Used
      Conventions
 Troubleshooting
      ASA Version 7.1/7.2 Clientless
      ASA Version 8.0 Clientless
 Procedures
      Add the ASA as a Trusted Site
      Enable Cookies
      Clear the Browser Cache
      Clear the Java Cache
      Enable Java Applet Debugging Options
      Enable the HTML Capture Tools
 Related Information
Introduction
This document lists the Clientless SSL VPN (WebVPN) troubleshooting techniques adopted for ASA versions
7.1, 7.2, and 8.0. There are significant advancements between these releases that require varied
troubleshooting techniques to be adopted.
Prerequisites
Requirements
There are no specific requirements for this document.
Components Used
The information in this document is based on the Cisco 5500 Series ASA that runs software version 7.1 or
higher.
The information in this document was created from the devices in a specific lab environment. All of the
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
Conventions
Refer to Cisco Technical Tips Conventions for more information on document conventions.