Cisco Cisco Customer Voice Portal 8.0(1) Design Guide
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Cisco Unified Customer Voice Portal (CVP) 8.x Solution Reference Network Design (SRND)
OL-15989-06
Chapter 13 Managing, Monitoring, and Reporting
Unified System CLI and Web Services Manager (WSM)
Unified System CLI and Web Services Manager (WSM)
For release 8.0(1), the Unified CVP infrastructure includes the Web Services Manager, a services layer
that supports a Diagnostic Portal API.
that supports a Diagnostic Portal API.
The following features are supported by the Unified CVP Infrastructure:
1.
Diagnostic Portal API service support by the WebServices Manager.
2.
Unified System Command Line Interface (Unified System CLI) - A client tool that supports the
diagnostic portal API and other APIs for collecting diagnostic data.
diagnostic portal API and other APIs for collecting diagnostic data.
3.
Licensing.
–
Common Licensing for all CVP components (VXMLServer, CallServer, Reporting Server, and
Call Studio all support FlexLM)
Call Studio all support FlexLM)
–
30 ports with 30 day expiration for CallServer and VXMLServer evaluation licenses
–
10,000 database writes for Reporting Server evaluation licenses
–
Licenses are only valid if the new license feature, CVP_SOFTWARE, is added. This new feature
will be used to ensure that customers have the right to run the current version of CVP
will be used to ensure that customers have the right to run the current version of CVP
4.
Serviceability Across Products.
–
Enhanced Log & Trace messages
The CVP WebService Manager (WSM) is a new component that is installed automatically on all Unified
CVP Servers, including Remote Operations Manager (ROM) only installations. WSM interacts with
various subsystems and infrastructure handlers, consolidates the response, and publishes an xml
response. WSM supports secure authentication and data encryption on each of the interfaces.
CVP Servers, including Remote Operations Manager (ROM) only installations. WSM interacts with
various subsystems and infrastructure handlers, consolidates the response, and publishes an xml
response. WSM supports secure authentication and data encryption on each of the interfaces.
Analysis Manager versus the Unified System CLI
The Diagnostic Portal API is accessed by the Analysis Manager and the Unified System CLI. The
Analysis Manager and the Unified System CLI have similar set of features, but the following differences:
Analysis Manager and the Unified System CLI have similar set of features, but the following differences:
Analysis Manager
•
The Analysis Manager is a GUI-based client that is part of the Unified CM Real Time Monitoring
Tool (RTMT). The Analysis Manager has a user friendly interface due to its GUI based design.
Tool (RTMT). The Analysis Manager has a user friendly interface due to its GUI based design.
•
The Analysis Manager is not bundled with CVP and is not installed by CVP installer.
Unified System CLI
•
Unified System CLI is a command line based tool. The Unified System CLI is more flexible because
it can be used in a batch file to perform more complex tasks.
it can be used in a batch file to perform more complex tasks.
•
The Unified System CLI is bundled with Unified CVP installer, and is also bundled with the Unified
CCE installer.
CCE installer.
The following diagram shows how the two interfaces interact with the WSM to provide information
about Unified CVP components.
about Unified CVP components.