Cisco Cisco Customer Voice Portal 8.0(1) Design Guide
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Cisco Unified Customer Voice Portal (CVP) 8.x Solution Reference Network Design (SRND)
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Chapter 14 Sizing
Unified CVP Video Service
For example:
If Unified CVP receives 20 PSTN calls per second, Cisco Unified Presence will see about 80 calls
per second.
per second.
Table #2 in the
“Performance Measured in the Number of New Call Attempts
per Second" shows additional performance data for the CUSP server.
Unified CVP Video Service
Cisco Unified CVP release 7.0 introduced capabilities for video-capable agents of Cisco Unified
Contact Center Enterprise (Unified CCE).
Contact Center Enterprise (Unified CCE).
The same Unified CVP Call Server can be used to service both video calls and traditional audio calls, as
long as the audio calls are handled using the Unified CVP comprehensive call flow. If any model other
than the comprehensive model is used for the audio calls, then separate Call Servers must be used for
the video and audio calls.
long as the audio calls are handled using the Unified CVP comprehensive call flow. If any model other
than the comprehensive model is used for the audio calls, then separate Call Servers must be used for
the video and audio calls.
Sizing Unified CVP Basic Video Service
The Unified CVP Basic Video Service employs the Unified CVP Comprehensive call flow, and as such
it requires the Unified CVP Call Server, the Unified CVP VXML Server, and VXML Gateways. Sizing
of these components for the Basic Video Service is done in the same manner as for traditional audio
applications.
it requires the Unified CVP Call Server, the Unified CVP VXML Server, and VXML Gateways. Sizing
of these components for the Basic Video Service is done in the same manner as for traditional audio
applications.
Cisco Unified Videoconferencing hardware, Radvision IVP, and Radvision iContact are not required for
the Basic Video Service.
the Basic Video Service.
Unified CVP Reporting Server
There are many variables to take into account when sizing the Unified CVP Reporting Server. Different
VoiceXML applications have different characteristics, and those characteristics play a large part in the
amount of reporting data generated. Some of these factors are:
VoiceXML applications have different characteristics, and those characteristics play a large part in the
amount of reporting data generated. Some of these factors are:
•
The types of elements used in the application
•
The granularity of data required
•
The call flow users take through the application
•
The length of calls
•
The number of calls
To size the Reporting Server, you must first estimate how much reporting data will be generated by your
VoiceXML application. The example applications and the tables in subsequent sections of this chapter
will help you to determine the number of reporting messages generated for your application.
VoiceXML application. The example applications and the tables in subsequent sections of this chapter
will help you to determine the number of reporting messages generated for your application.
Once you have determined the number of reporting messages generated by your application, complete
the following steps for each VoiceXML application:
the following steps for each VoiceXML application:
1.
Estimate the number of minutes customers will spend receiving VoiceXML call treatment by that
application.
application.
2.
Estimate the calls per second that the application will receive.
3.
Estimate the number of reporting messages for your application.