Cisco Cisco Customer Voice Portal 8.0(1) Design Guide

Cisco

IN-1

Cisco Unified Customer Voice Portal (CVP) 8.x Solution Reference Network Design (SRND)

OL-15989-06

I N D E X

Symbols

?

*8 TNT

3-5, 10-2, 14-2

Numerics

3G-H324M Gateway

configuration

A

ACD

admission control for calls

aging cache

alternate

endpoints

gatekeeper

4-17, 4-18

Application Content Engine (ACE)

discussed

migrate from CSS to ACE

minimum license information

application examples

architecture

ASR

1-16, 4-32, 7-2, 7-3, 9-7

automatic call distributor (ACD)

Automatic Speech Recognition (ASR)

1-16, 4-32, 7-2, 7-3,

9-7

B

backup and restore

bandwidth

for retrieving prompts

provisioning

9-2, 9-5

Basic Video Service

blind transfer

blocking media streams

border element

branch office

gateways

media server

C

cache aging

caching

prompts

query URLs

call admission control

Call Director

call flow model described

deployment model

2-4, 5-8, 6-4

calls

admission control

control of

2-3, 2-6, 2-10

control traffic

disposition of

4-5, 4-11, 4-13, 4-19, 4-21, 4-22, 4-28, 4-29,

4-31, 4-32, 4-33, 4-34, 4-35

failures

flows

1-17, 2-2, 2-4, 2-5, 2-8, 2-9, 2-12, 3-7, 3-10, 6-2, 6-3, 11-3

help desk

initial treatment

2-8, 2-9, 2-12

in progress

log files

maximum number