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Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 7.x
Serviceability Best Practices Guide
©2011 Cisco Systems, Inc.
4
9.3.3
Traffic Load ......................................................................................................................................... 99
9.3.4
Migration Requirements ...................................................................................................................... 99
9.3.5
Platform Performance ....................................................................................................................... 100
9.4
C
ALCULATING
C
APACITY
U
TILIZATION
....................................................................................................... 100
9.4.1
Calculating CPU Utilization.............................................................................................................. 101
9.4.2
Calculating Memory Utilization ........................................................................................................ 101
9.4.3
Calculating Disk Utilization .............................................................................................................. 102
9.4.4
Calculating NIC Utilization ............................................................................................................... 102
9.4.5
Calculating Maximum Utilization ...................................................................................................... 102
9.4.6
Relating Traffic Load to Resources ................................................................................................... 102
10
ICM/CC DIAGNOSTIC TOOLS ................................................................................................................. 104
10.1
DUMPLOG ............................................................................................................................................ 104
11
APPENDIX A ................................................................................................................................................. 107
12
APPENDIX B – UNIFIED CCE SNMP NOTIFICATIONS ...................................................................... 110
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