Cisco Cisco ICM Web Tools
Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 7.x
Serviceability Best Practices Guide
©2011 Cisco Systems, Inc.
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Figure 28: Registry Editor
6.4 Using the Remote SNMP Management Station
In addition to the information available using the local desktop tools and registry, the Contact Center
SNMP agent returns information about all Unified ICM/CC enabled processes regardless of whether
they are running. This information is available from the cccaInstanceTable, cccaComponentTable,
and cccaComponentElmtTable. The instance number and component index correlate a process to a
specific instance and component.
SNMP agent returns information about all Unified ICM/CC enabled processes regardless of whether
they are running. This information is available from the cccaInstanceTable, cccaComponentTable,
and cccaComponentElmtTable. The instance number and component index correlate a process to a
specific instance and component.