Cisco Cisco Agent Desktop 8.5 User Guide
Setting Up a Task Button for After-Call Work
February 24, 2005
6-17
13. Use your mouse to maximize Outlook, and then type the following macro
keystrokes.
N
T
[SPACE]
O
F
[SPACE]
[TAB]
Tab as many times as needed to get to
the Amount of Sale field.
the Amount of Sale field.
[CONTROL] C
Copy the amount of sale.
[CONTROL] V
Paste the amount of sale in the body of
the message.
the message.
.
Add a period to the sentence.
[SPACE]
Type “Your order is in the mail.” to finish
the e-mail message.
the e-mail message.
[SHIFT] Y
O
U
R
[SPACE]
O
R
D
E
R
[SPACE]