Cisco Cisco Expressway Troubleshooting Guide
Collaboration Edge Most Common Issues
Document ID: 118798
Contributed by Cisco TAC Engineers.
Feb 04, 2015
Feb 04, 2015
Contents
Introduction
Prerequisites
Requirements
Components Used
Login Issues
Jabber Unable to Sign−in Through MRA
1. Collaboration Edge Service Record (SRV) Not Created and/or Port 8443 Unreachable
2. Unacceptable or No Available Certificate on VCS Expressway
3. No UDS Servers Found in Edge Configuration
4. Expressway−C Logs Show This Error: XCP_JABBERD Detail="Unable to connect to host '%IP%',
port 7400:(111) Connection refused"
5. VCE−E Server Hostname/Domain Name Does Not Match What is Configured in the _collab−edge
SRV
6. Unable to Log Into Certain IM&P Servers − Expressway Logs Display an Error
7. Unable to Log In Because of an Existing WebEx Connect Subscription
Registration Issues
Softphone is Not Able to Register, SIP/2.0 405 Method Not Allowed
Configuration Summary
Softphone is Not Able to Register, Reason="Unknown domain"
Softphone is Not Able to Register, Reason "Idle countdown expired"
Jabber and EX Clients Unable to Register to Expressway−E When Provisioned with an LSC
Media Issues
No Media When You Call Through MRA
No Ringback When Call Over MRA to PSTN
Expressway−Centric Issues
Expressway−C Might Display an "XMPP router: Inactive" Error
CUCM and IM&P Issues
ASCII Error That Prevents CUCM From Being Added
Outbound TLS Failures on 5061 from Expressway−C to CUCM in Secure Deployments
IM&P Server Not Added and Errors Encountered
XCP Server Error Encountered
Miscellaneous Issues
Voicemail Status on Jabber Client Shows "Not connected
Contact Photos Do Not Appear on Jabber Clients Through Expressways
Jabber Clients Are Prompted to Accept the Expressway−E Certificate During Login
Related Information
Prerequisites
Requirements
Components Used
Login Issues
Jabber Unable to Sign−in Through MRA
1. Collaboration Edge Service Record (SRV) Not Created and/or Port 8443 Unreachable
2. Unacceptable or No Available Certificate on VCS Expressway
3. No UDS Servers Found in Edge Configuration
4. Expressway−C Logs Show This Error: XCP_JABBERD Detail="Unable to connect to host '%IP%',
port 7400:(111) Connection refused"
5. VCE−E Server Hostname/Domain Name Does Not Match What is Configured in the _collab−edge
SRV
6. Unable to Log Into Certain IM&P Servers − Expressway Logs Display an Error
7. Unable to Log In Because of an Existing WebEx Connect Subscription
Registration Issues
Softphone is Not Able to Register, SIP/2.0 405 Method Not Allowed
Configuration Summary
Softphone is Not Able to Register, Reason="Unknown domain"
Softphone is Not Able to Register, Reason "Idle countdown expired"
Jabber and EX Clients Unable to Register to Expressway−E When Provisioned with an LSC
Media Issues
No Media When You Call Through MRA
No Ringback When Call Over MRA to PSTN
Expressway−Centric Issues
Expressway−C Might Display an "XMPP router: Inactive" Error
CUCM and IM&P Issues
ASCII Error That Prevents CUCM From Being Added
Outbound TLS Failures on 5061 from Expressway−C to CUCM in Secure Deployments
IM&P Server Not Added and Errors Encountered
XCP Server Error Encountered
Miscellaneous Issues
Voicemail Status on Jabber Client Shows "Not connected
Contact Photos Do Not Appear on Jabber Clients Through Expressways
Jabber Clients Are Prompted to Accept the Expressway−E Certificate During Login
Related Information
Introduction
Collaboration Edge/Mobile & Remote Access (MRA) is a deployment solution for Virtual Private
Network−less (VPN) Jabber capability. This solution allows end users to connect to internal enterprise
resources from anywhere in the world. This guide has been written to give engineers who troubleshoot the
Collaboration Edge solution the capability to quickly identify and resolve the most common problems
Network−less (VPN) Jabber capability. This solution allows end users to connect to internal enterprise
resources from anywhere in the world. This guide has been written to give engineers who troubleshoot the
Collaboration Edge solution the capability to quickly identify and resolve the most common problems