Cisco Cisco Expressway Installation Guide
Analyzing the cause of VMware issues
If VMware is causing problems on the Expressway host, you are initially recommended to collect logs from
the host for analysis:
the host for analysis:
1. Using the vSphere client (or the vCenter Server managing this ESXi host) connect to the ESXi host on
which the Expressway is running.
2. Go to
File > Export > Export System logs
, choose the appropriate ESXi host and go with the default
settings.
After you have downloaded the logs analyze them, or have them analyzed to determine the issue.
More information on exporting logs can be found at
Active options only indicates '150 traversal calls' for Large
deployments
deployments
To utilize the Large scale capabilities (500 traversal calls) of the Expressway, the VM platform must have an
active 10Gb network connection.
active 10Gb network connection.
Restoring default configuration (factory reset)
Very rarely, it may become necessary to run the “factory-reset” script on your system. This reinstalls the
software image and resets the configuration to the functional minimum.
software image and resets the configuration to the functional minimum.
Note: restoring default configuration causes the system to use its current default values, which may be
different from the previously configured values, particularly if the system has been upgraded from an older
version. In particular this may affect port settings, such as multiplexed media ports. After restoring default
configuration you may want to reset those port settings to match the expected behavior of your firewall.
different from the previously configured values, particularly if the system has been upgraded from an older
version. In particular this may affect port settings, such as multiplexed media ports. After restoring default
configuration you may want to reset those port settings to match the expected behavior of your firewall.
Prerequisite files
The factory-reset procedure described below rebuilds the system based on the most recent
successfully-installed software image. The files that are used for this reinstallation are stored in the
/mnt/harddisk/factory-reset/ folder on the system. These files are:
successfully-installed software image. The files that are used for this reinstallation are stored in the
/mnt/harddisk/factory-reset/ folder on the system. These files are:
n
A text file containing just the 16-character Release Key, named rk
n
A file containing the software image in tar.gz format, named tandberg-image.tar.gz
In some cases (most commonly a fresh VM installation that has not been upgraded), these files will not be
present on the system. If so, these files must first be put in place using SCP as root.
present on the system. If so, these files must first be put in place using SCP as root.
Performing a reset to default configuration
The following procedure must be performed from the serial console. This is because the network settings will
be rewritten, so any SSH session used to initiate the reset would be dropped and the output of the procedure
would not be seen.
be rewritten, so any SSH session used to initiate the reset would be dropped and the output of the procedure
would not be seen.
Cisco Expressway on Virtual Machine Installation Guide (X8.2)
Page 21 of 30
Appendix 1: Troubleshooting